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Summary: In this blog, we’ll share a variety of D-I-Y methods on how to resolve external hard drive sleep problems on Mac.
The 7 useful methods you will learn are listed down as:
1. Reconnect the External Hard Drive
2. Reboot Your Mac
3. Tweak macOS Sleep Setting
4. Reinstall Hard Drive Software
5. Install the Latest Version of macOS
6. Repair the External Hard Drive
7. Erase the External Hard Drive
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Methods to Fix External Hard Drive Sleep Issue
1. Reconnect the External Hard Drive
Activate your sleeping external hard drive by reconnecting it to your Mac. The drive will now be visible in Finder, and you can access the storage medium for read-write operation.
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2. Reboot Your Mac
With the external hard drive connected, reboot your Mac to fix any system misconfiguration, error, or otherwise. It’ll revive the inactive external storage drive, and you can use it as usual.
3. Tweak macOS Sleep Setting
To resolve Mac external hard drive sleep issue, correct the default sleep setting from the Energy Saver window. Steps are as follows:
- Go to Apple menu > System Preferences > Energy Saver.
2. From the Energy Saver window, deselect “Put hard disks to sleep when possible” checkbox in Battery and Power Adapter panel.
Now, your external hard disk will remain active. This setting won’t affect SSD, as it doesn’t have any moving component.
4. Reinstall Hard Drive Software
Incompatible hard drive software can prevent macOS from performing correctly. So, uninstall the driver from your Mac. Next, visit the manufacturer’s website and download the latest, compatible driver. Now, install the driver to fix the external hard drive sleep problem.
5. Install the Latest Version of macOS
Bugs in Mac OS X or macOS may also result in the external hard drive sleep problem. Update or upgrade the operating system to the latest version to patch up the issue. Steps are as follows:
- Go to Apple menu > System Preferences > Software Update.
- If updates are available, click the Update Now button.
For macOS High Sierra, Sierra, El Captain, or an earlier version, perform the following:
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- Open App Store then click Updates from the toolbar.
- Click the UPDATE ALL button to download and install the available updates.
If you have Mac OS X Lion or Snow Leopard, execute the following:
- Go to the Apple menu > Software Update.
6. Repair the External Hard Drive
To fix any unknown hard drive issues, try repairing the Mac storage drive. Steps are as follows:
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- Press Command + Space Bar to open Spotlight.
- Type “disk utility” then press Return to open the Disk Utility app.
- Select the external hard drive from the left panel and click the First Aid tab.
- Click Run to initiate the drive verification and repair process.
Or else, use file system consistency check (fsck) command in Single User Mode as explained next:
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- Start or restart your Mac then immediately press-hold Command + S keys.
- At the command line, type /sbin/fsck –fy then press Return.
- Let the command complete the verification and repair process.
- Rerun the command multiple times if required until the drive check is OK.
- Type reboot then hit Return.
Read More: Should you trust Disk Utility’s First Aid or fsck?
7. Erase the External Hard Drive
Create a backup of your external hard drive before performing this fix. Once you have backed up all your valuable data, perform the following steps:
- Open Disk Utility.
- Select the external hard drive from the left panel then click the Erase tab.
- Specify the name, format, and other details then click Erase.
- Once the erase operation completes, restore the backed up data to the drive.
Conclusion
We hope this post will help you resolve your external hard drive sleep problem. Troubleshoot by reconnecting the external hard drive or rebooting your Mac. Go to Energy Saver window from System Preferences and ensure you deselect “Put hard disk to sleep when possible” checkbox. If the issue persists, try reinstalling hard drive software. Also, install the latest version of macOS.
In case the issue is with your external storage drive, repair the drive by using First Aid or fsck command. As a last resort, back up the drive, erase, then restore the backed up data. In any accidental data loss scenario, use the best Mac data recovery software to salvage your lost data.
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
Reconnect Drive Mac Os X
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
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- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
Reconnect My Drive In Windows 10
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.